FAQ'S

Is my credit card information accessible after my order is placed?

For security reasons we do not keep credit card information on file. This information is needed every time you order.

How do I verify an item is in stock?

At this time customers will have to call in if they need to know if an item is on backorder prior to purchase. One of our Customer Service Representatives will contact you via email or phone to let you know the estimated arrival date of arrival into our warehouse if an item is on backorder.

What is the 'My Account' section of the website?

The "My Account" section of our website was created as a means to keep our customers more informed of the status of their orders. It also allows them to use some handy tools while shopping or browsing our web site.

You don't need to make a purchase in order to sign up and access your account. Just select MY ACCOUNT from the upper menu, and enter your email and password.

Do you share my personal information with 3rd parties?

No. We value our customers and their privacy, and wish to grow our relationship with each and every one. To this end, it is your privacy that comes first with your address and email information. Fitdesire.com will never share any of your information with outside vendors.

Orders

Do I have to create an account in order to place an order on the website?

No, but we must collect a certain amount of information in order to process orders online.
Setting up an account is a very convenient way to view current and past orders. The convenience of seeing the status of your orders at any time by logging under the "MY ACCOUNT" section of our web site is a definite advantage. You will also receive an email and UPS tracking confirmation that will be sent to the email address registered on your account.

We do not share the data you provide with anyone. The only use for this information will be to contact you about specials and deals if you choose to be part of our mailing list.
Setting up an account is a very convenient way to view current and past orders. You also have the convenience of seeing the status of your orders at any time by logging into the (My Account) section of our web site.

Where do I go to finalize and place my order?

When you are done shopping and are ready to checkout, you can do so from any page by clicking on the "Shopping Cart" icon at the top right of the page. At the bottom of your shopping cart page, there is a button marked "CHECKOUT". This will take you to the shipping screen and then on to the (SECURE-ENCRYPTED) page for payment information to finalize your order.

Other than the internet, what other ways can I place an order?

Orders can be placed by phone. To place orders by phone please call 1-800-934-3483.  Monday-Friday 8:00am-5:00pm-PST   Saturday 8:00am-12:00pm-PST   Sunday-Closed  Holidays-Closed

Will an invoice be included with my order?

A packing list is included with all orders shipped. If an itemized invoice is needed please call customer service, or e-mail us.

Will my order ship quicker if I order online or by phone?

 Online orders or orders by phone ship in the same amount of time.

If I contact customer service what information will they need to obtain my order information?

When contacting customer service please have your customer number or order number for quickest assistance. We are able to obtain your account information with the billing and/or shipping information as well.

Can I place an order online using my school, or business purchase order number?

Currently purchase order numbers may not be used to place orders.  Whether online or by phone. Any questions or concerns please contact customer service.

Under "my account", I see my orders and shipping status field. Why does it say not shipped?

Currently, we are working on integrating the shipping status on our website to coordinate with our processing system. Once this is functioning, UPS and Freight Orders will show shipped and the tracking or PRO number will be available to view. We do apologize for any inconvenience this may cause at this time. Please contact Customer Service or email us to receive your tracking information. 

What payment methods do you accept?

For online orders, we accept the following:

·        Visa

·        Mastercard

·        Discover

·        American Express

Do you accept C.O.D. as a form of payment?

We do not accept C.O.D.as a form of payment. Major credit cards are the only accepted forms of payment.

What about Purchase Orders?

Purchase orders are not accepted at this present time. Sorry for the inconvenience.