Please allow 3 Days to four weeks for delivery after product ships:
- Orders less than 150 lbs. generally take 3 - 5 business days. Business days do not include weekends or holidays.
- Orders over 150 lbs. generally can take 1 to 3 weeks (sometimes longer if items are out of stock) (All orders are shipped within the contiguous 48 states excluding Alaska, Hawaii, & Puerto Rico)
TRACKING THE STATUS OF YOUR ORDER
Once we've shipped your order, you can track your shipment on-line using your order number. We'll tell you when your order was shipped and by what carrier. If your order ships via freight, the freight company will contact you for a convenient delivery date.
1. A valid phone number is required: Your item(s) will be delivered by a common freight carrier that serves your area because the item you ordered is heavy or oversize. The carrier needs this number to schedule the delivery with you several days before arrival.
2. Delivery usually takes place only on Monday - Friday during regular business hours. Recipient must be present and a signature is required upon delivery.
3. If you wish to change the delivery address or conditions after the order has shipped, you must contact us directly at 1-800-934-3483. You will be responsible for any fees associated with changes.
4. The freight carrier is responsible to bring the packages to the end of the truck only. It is your responsibility to unload the freight from the truck into your home or garage. Drivers do not assist with unpacking or setup. Some freight companies may offer an optional lift gate service to drop the items off on the curb/or inside your home, for an additional charge. Your combined packages may be over 150lbs., but packages may be taken apart in the truck to ease with unloading. We do not include this fee in the item cost because most customers would prefer do it themselves and save money.
5. It is your responsibility to inspect merchandise prior to delivery driver's departure. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process or you may refuse the delivery. If you choose to return the item after delivery has been accepted, you will be responsible for the return shipping fee.
The credit card holder must sign for the item when it is delivered. ALL shipments will require the card holder's signature.
Fitdesire.com is not responsible for shipping charges when orders are returned due to undeliverable addresses. After the order is returned a refund will be issued. All shipping costs and up to a 20% restocking fee will be deducted. "Before placing an order please check to make sure you are using the correct address". Most items less than 2lbs are shipped via USPS, FedEx, or UPS. Larger items such as Home Gyms, Treadmills, Strength Machines, etc. are shipped using UPS, FedEx or a freight carrier. If you need to know the shipping method before placing the order, please call 1-800-934-3483 or send us a email at email@example.com.
LOST SHIPMENTS & OTHER ORDER ISSUES
If you have not received your order and tracking shows it has been delivered you must report it to us within 10 business days of the shipping date. If 10 business days has passed since tracking shows an order as delivered, Fitdesire.com is unable to provide assistance and will not re-ship or refund your order. If a lost package claim needs to be filed with the carrier, we reserve the right to wait for the claim to close before a replacement order is shipped or refund processed as lost orders may be found and redelivered. All other issues not mentioned in the above policies also need to be brought to Fitdesire.com's attention within 15 days.
USPS, FED-EX or UPS DAMAGED / MISSING GOODS:
Damaged goods must be noted within a two business day frame from item receipt. Please contact us at 1-800-934-3483 and carrier. After the claim has been made and accepted by the carrier, a replacement will be sent once we determine the product was indeed damaged. (PLEASE SEND PHOTO OF DAMAGES)
If an order or product was shipped, missing parts or damaged, the product must be noted within two business days of delivery confirmation. There are absolutely no exceptions on this policy.
Freight (semi-truck shipments) Damaged / Missing Goods
All orders shipped Freight must be checked and counted at time of delivery. There will be a Bill of Lading (BOL) that the buyer will sign (and receive a copy) when delivery is complete. The BOL will have a total box count of how many pieces should be on the pallet/crate. Any missing products or damaged boxes MUST BE NOTED on the BOL. Otherwise, we have no recourse with the manufacturer or carrier.
Any items that are damaged within a box must be noted within one week of delivery. Pictures and part numbers are needed to receive a replacement.
We will refund the purchase price (price of the machine and tax) less to and from shipping charges. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee and subject to a 20% restocking fee.
Refused shipments are subject to a restocking fee of up to 20% plus return shipping charges. Unless the product is damaged or defective prior to delivery.
If a delivery company is unable to arrange delivery, you may be liable for storage and additional handling fees. Failure to arrange for delivery may result in additional fees for both storage and shipping back to our facility. Fitdesire.com will not be responsible for any fees as a result of failed deliveries. Items returned in this fashion will result in charges according to our return policy plus and freight charges that are incurred. Please advise family and friends if necessary to avoid any possible handling delays.
We give a 30-day trial period on all products. If you are not satisfied for any reason please call 1-800-934-3483 to set up a return. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. A 20% restocking fee is also charged on all returned merchandise (unless the merchandise is defective).
General returns are accepted within 30 days of your order’s delivery date. (Except for BodyCrafts equipment which is 15 days and unopened). If BodyCraft items are opened, the product MUST be defective with pictures sent as proof of defect. (NO EXCEPTIONS)
Returns must be preapproved by Fitdesire.com with a RMA number attached.
Please contact us directly for return authorization at 1-800-934-3483. Unauthorized returns or refused shipments will be subject to return fees as mentioned above.
Items shall only be returned with all original components, packaging and paperwork exactly as they were received. This also includes:
• Accidental orders/ordering incorrect items
• A product does not perform as expected but is not defective or damaged (Please note that not all items can be returned if opened such as consumable products. Please contact us to inquire if your opened item qualifies for a return.)
• Choosing to return a damaged item instead of accepting replacement parts (Some manufacturers will not accept damaged returns for full credit but rather offer to replace any damaged parts, free of charge.)
If you have any questions regarding products, prices or ordering information, please email us at firstname.lastname@example.org for your questions. You will normally receive a reply from one of our customer service representative within 24hrs.
APO & FPO SHIPMENTS:
We do not ship to APO and FPO addresses.
TIPS FOR MAKING SURE THE DELIVERY GOES SMOOTH,
Inspect the shipment to make sure that the number of pieces indicated on the receiving paperwork match up with what you are actually receiving.
- (a) If the receiving bill says 2 crates, make sure there are 2 crates.
(b) If the receiving bill says 1 crate with 8 bars and 4 boxes on top, make sure that you verify this.
(c) Count them to make sure prior to the carrier leaving.
(d) If your order includes 7 ft. Olympic bars, they will always be on top. If you don’t see them, do not sign for them!
- If there is a discrepancy, it must be notated in writing on the delivery receipt
(a) Please note: “Product missing.”
- If you have any doubt about whether something is missing, the shipment appears to be damaged or has been repacked, make note of it on the delivery receipt with the comment:
(a) “Verification of products received subject to inspection.”
- If you are personally not present to receive the shipment, please be sure to pass along this information to whoever receives the order.
Fitdesire.com is not liable for any guarantee or advertisement released by the manufacturer. (We serve as an authorized dealer ONLY). If your product has any guarantee please contact the manufacturer directly for assistance. Please send an email to us at email@example.com for manufacturer's contact information.
Sales tax will be added to all orders shipped within the state of Arizona